Claim management

Manage unexpected events

Although you’ll know in advance exactly how you are going to meet project deadlines, unforeseen events can still throw your plans into disarray. Is the project running late? Does the scope need to be expanded? With Primaplan, you’re able to ‘flex’ the project’s planning to efficiently accommodate changes. Our control measures are designed to limit the negative effects of unexpected events. You can explain to the client clearly, and with confidence, what is going on, how you will deal with it, and what the consequences are for the overall project planning.

Preventing and settling claims

When claims arise, Primaplan includes pre-set responses for claims handling. Naturally we do everything in our power to prevent claims in the first place. Nevertheless, project objectives must sometimes be adjusted, often due to external factors beyond your control.

For example, a postponed delivery date for purchased parts can cause a major project delay. Do you simply allow this delay to occur, potentially causing the end date to shift? Or do you take steps to mitigate the delay and maintain the original end date?
Whatever you decide to do, we’ll make the impact clear for your client. As a result, you’ll be able to agree a new baseline and record this in the project record, enabling you to defend future claims should the need arise.

Testimonials

“Two Primaplan employees are currently actively working on projects at Bluewater, to great success. What distinguishes Primaplan, and gives it added value compared to temporary staff agencies, is the fact that there is a Primaplan office that can provide support for specific planning, technical or software system questions. In addition, communication with Primaplan is always pleasant and transparent.

Daniel Idzerda

Daniel Idzerda

Bluewater

“Damen Naval has added a Primaplan professional to our team of project planners. The intensive training plan for Primaplan employees fits well with Damen Naval's vision and policy on project planning and control. We have a good working relationship with the planner who is working as part of an interdisciplinary team to achieve challenging milestones on a new build project.

Ricardo van Lunteren

Ricardo van Lunteren

Damen Naval

“For a major turnaround at the Maasvlakte site, we called in Primaplan's expertise for project planning. The specialist was critical, took the lead, made the necessary adjustments and was eager to make improvements. All in all, a perfect addition to the project team!

Janwillem van der Voordt

Janwillem van der Voordt

LyondellBasell

“We have a long-term relationship with Primaplan. They supply highly motivated and very good planners. Several Primaplan planners have been working within the various Offshore Energy Business Units for some years, both in tenders and projects. In my experience, the Primaplan team deployments have always gone well; and are mainly characterised by short lines of communication and quick response times.

Nieke Sterkman

Nieke Sterkman

Royal Boskalis Westminster N.V.